如果你有被中國(guó)大批低素質(zhì)服務(wù)員其中一個(gè)無禮地扔來一雙筷子的經(jīng)歷，大概很難相信中國(guó)在服務(wù)產(chǎn)業(yè)會(huì)有多大發(fā)展。低成本制造，是的。微笑服務(wù)，談不上。

　　此外，真正的黃金服務(wù)行業(yè)，如IT、會(huì)計(jì)、金融等，這些市場(chǎng)已經(jīng)屬于印度了，對(duì)吧？

　　并非如此。根據(jù)最近一個(gè)對(duì)亞洲約300位高管的調(diào)查，中國(guó)看起來正與印度在亞洲的服務(wù)行業(yè)一較高下。該調(diào)查來自畢馬威會(huì)計(jì)事務(wù)所（KPMG），涵蓋了IT和會(huì)計(jì)等使用第三方公司服務(wù)的行業(yè)，調(diào)查發(fā)現(xiàn)亞洲公司雇傭的的服務(wù)公司中有41%來自中國(guó)，印度為25%。

　　蘇格蘭皇家銀行（Royal Bank of Scotland）分析師貝哲民周三在一份報(bào)告中指出，該調(diào)查的結(jié)果由于包含了很多東北亞的高管，準(zhǔn)確度可能打了折扣，但他說他仍然認(rèn)為這表明中國(guó)正在服務(wù)業(yè)逐漸崛起。

　　他在題為《中國(guó)服務(wù)業(yè)崛起，挑戰(zhàn)印度》的報(bào)告中說，中國(guó)的競(jìng)爭(zhēng)力越來越強(qiáng)并正在從印度攫取份額是有令人信服的原因的。

　　貝哲民指出的原因包括：中國(guó)有更大的國(guó)內(nèi)市場(chǎng)（中國(guó)為88億美元，印度為35億美元），在服務(wù)相關(guān)領(lǐng)域有更多的畢業(yè)生以及更容易進(jìn)入韓國(guó)和日本市場(chǎng)。

　　同時(shí)，中國(guó)還有較好的基礎(chǔ)設(shè)施，貝哲民認(rèn)為這是很大的優(yōu)勢(shì)，但是在本周早些時(shí)候發(fā)表的一篇《中國(guó)實(shí)時(shí)報(bào)》文章引用了研究機(jī)構(gòu)Gartner的分析師艾楊格（Partha Iyengar）的話，他說在無邊界“云計(jì)算”時(shí)代這是無關(guān)的因素。

　　以上的評(píng)論未涉及中國(guó)餐飲服務(wù)，但如果你是一位日本或韓國(guó)高管，那么數(shù)字時(shí)代外包的魅力就在于，你能待在家里，有人帶著微笑將筷子雙手奉上。

　　Anyone who's had a pair of chopsticks flung dismissively at them by one of China's army of surly waitresses may find it hard to believe the country would ever develop much in the way of tertiary industry. Low-cost manufacturing, yes. Service with a smile, not so much.

　　Besides, when it comes to the real big-money services-IT, accounting, finance-the market already belongs to India, right?

　　Not necessarily. According to a recent survey of roughly 300 top executives in Asia, China appears to be giving India a run for the region's 'How May I Help You?' money. The survey-conducted by KPMG and covering the use of third-party corporate services like IT and accounting-discovered that 41% of service companies hired by Asian firms were located in China, versus 25% for India.

　　Royal Bank of Scotland analyst Ben Simpfendorfer notes in a report Wednesday that the results of the survey may have been skewed by including a large number of executives from northeast Asia. But he says he still considers it a sign of China's rise in the service sector.

　　'There are compelling reasons why the country is increasingly competitive and capturing ground from India,' he says in the report, titled 'China: A service sector emerges, and challenges India.'

　　Among those reasons, according to Simpfendorfer: A much larger domestic market ($8.8 billion for China vs. $3.5 billion for India), a larger number of graduates in service-related fields, and easier access to the markets in Korea and Japan.

　　There's also China's superior infrastructure, an advantage Simpfedorfer thinks is big, but which Gartner analyst Partha Iyengar, in comments blogged on CRT earlier this week, dismissed as irrelevant in the age of borderless cloud-computing.

　　No word on Chinese restaurant service in any of this, but if you're a Japanese or Korean executive, the beauty of outsourcing in the digital age is you get to stay at home and have your chopsticks handed to you with a smile.