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Candidates are currently often frustrated by how long they have to wait for their results and the unpredictability of when those scores will arrive, Mills acknowledged. Due to quality control and statistical requirements for the current simulations, some candidates have to wait eight to 10 weeks to receive their scores while others receive them within a few weeks. Under CBT-e, quality control and statistical processes will occur before task-based simulations are administered operationally, as is done today for multiple-choice questions (some are unscored for analysis purposes). Over time, this will allow score reporting to be both faster and predictable, Mills said.
The goal is for candidates to get results about two to four weeks after taking the exam, he said.
“That will be a huge improvement in customer service,” Mills said.
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